Issued by Citibank. Also searched as Best Buy Credit Card, My Best Buy Visa.
Skip the hold. Haggle calls the bank behind your Best Buy card for you.
It says it is an AI assistant, waits on hold, and asks for a late fee refund or a lower rate. You join only to verify it is you, and you pay only if the bank says yes.
These are the numbers Best Buy publishes on its own site. Use the one on the back of your card if it differs.
| What it is for | Number | Hours |
|---|---|---|
| Best Buy credit cardsTTY: dial 711. | 1-888-574-1301 | 24/7 |
Checked Nov 15, 2026 on citi.com
How to reach a person
We have not recorded the Best Buy phone menu yet. Haggle will publish it once its own calls do. If the menu does not offer a person, saying "representative" usually moves you along.
How long you wait
Nobody publishes reliable hold times for Best Buy, and we have not measured them yet. Haggle will publish its own numbers once it calls.
Your card and statement
The card number, your balance, your APR and any late fee, all printed on your latest statement.
A way to verify it is you
Banks usually check details such as your billing ZIP code or date of birth. Never share a full card number or password with anyone who calls you.
One clear ask
A refund of a named fee, or a specific lower rate. Write down any terms the agent offers and read them back.
Fill in the brackets with what is true for you. Do not add a reason you do not have: a short, honest ask works.
If you missed a payment
Hi, I'm calling about my Best Buy card ending in [last 4 digits].
I missed the payment due on [date] and paid it on [date].
I've been a customer for [years] and I'd like to ask for the late fee to be refunded as a courtesy.
If they say no, ask once whether a supervisor or the retention team can look at it.
If your rate is too high
Hi, I'm calling about the interest rate on my Best Buy card ending in [last 4 digits].
My APR is [current APR]. I'd like to keep using this card, and I'm asking whether you can lower my rate.
Does a lower rate need a hard credit check?
If they offer a cut, ask for the new APR and when it starts, and read it back before you hang up.
Why it is worth asking: 92% (LendingTree survey, via FOX 5 NY) of people who asked got a late fee waived, and 84% (LendingTree survey, via KKTV) of those who asked for a lower rate got one.
Best Buy's official site lists 1-888-574-1301 (Best Buy credit cards). TTY: dial 711. (citi.com)
Best Buy's official site lists these hours for that line: 24/7. (citi.com)
We have not recorded the Best Buy phone menu yet. Have your card in hand, and say "representative" if the menu does not offer a person. Haggle can wait on hold for you and bring you in when a person picks up.
Often, yes. Across issuers, 92% (LendingTree survey, via FOX 5 NY) of people who asked to have a late fee waived got it.
Yes, and it usually works. 84% (LendingTree survey, via KKTV) of cardholders who asked for a lower rate got one, and the average cut was 6.3 pts (LendingTree survey, via KKTV).
No. Haggle is not affiliated with Best Buy. We list Best Buy's own published numbers and link to the page we read them from.
Read how to get a late fee back and how to ask for a lower APR, or see what a lower rate would save you. Other issuers: Amazon, American Express, Apple Card, Bank of America, Barclays, Capital One, Chase, Citi, Costco, Discover, Kohl's, Lowe's, Macy's, Navy Federal Credit Union, PayPal, PNC, Synchrony, Target, U.S. Bank.
Haggle is not affiliated with Best Buy. The numbers above are Best Buy's own, read from its site on the date shown.
